Privacy Policy

1. Introduction

Welcome to CV POLYPACK PERKASA. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

2.1 Information You Provide

We may collect and process the following data about you:

• Contact Information: Name, email address, phone number when you fill out contact forms
• Inquiry Details: Information you provide when making product inquiries
• Communication: Records of correspondence if you contact us

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Usage Data: Pages visited, time spent, clicks, and navigation paths
• Device Information: Browser type, device type, operating system
• Log Data: IP address, referrer URL, date and time of visit
• Analytics Data: Anonymous visitor behavior and traffic patterns

2.3 Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use your personal data for the following purposes:

• Respond to Inquiries: To answer your questions and provide customer support
• Improve Our Website: To analyze how visitors use our site and improve user experience
• Business Operations: To operate, maintain, and improve our services
• Communication: To send you information about products or services you requested
• Legal Compliance: To comply with legal obligations and protect our rights

4. Analytics and Tracking

4.1 First-Party Analytics

We use our own analytics system to understand visitor behavior. This data is:

• Stored in our own database (not shared with third parties)
• Anonymous and cannot identify individual users
• Used solely to improve our website and user experience
• Never sold or shared with advertisers

4.2 Third-Party Analytics (If Applicable)

We currently do not use any third-party analytics services. All analytics are performed using our first-party system.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in these circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website (e.g., hosting, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We never sell your data to advertisers or third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Contact Form Data: Retained for up to 2 years or until resolved
• Analytics Data: Retained for up to 2 years for statistical analysis
• Cookie Consent: Retained for duration of consent (typically 1 year)

8. Your Privacy Rights

Under data protection laws (GDPR, CCPA), you have the following rights:

8.1 GDPR Rights (EU Visitors)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

8.2 CCPA Rights (California Residents)

• Right to Know: Know what personal information is collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise any of these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. You can control cookie settings through our cookie consent banner or by clicking the cookie icon (🍪) at the bottom left of any page.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you visit them.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

13. Contact Us